Customer Experience: Journey Mapping – Jeannie Walters

🎓 Learn and Grow with Customer Experience: Journey Mapping – Jeannie Walters - $31.00 Original price was: $31.00.$14.00Current price is: $14.00.

Discover your true potential with the Customer Experience: Journey Mapping – Jeannie Walters - $31.00 Original price was: $31.00.$14.00Current price is: $14.00. course. Tailored for individuals at every skill level, this in-depth online program equips you with essential tools and proven strategies to excel in both your personal and professional endeavors.

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What you’ll learn

• Explain the characteristics of a customer journey map.
• Identify the group of people best suited to validate the findings of a customer journey map and to get additional input.
• Summarize the importance of touchpoints when creating a customer journey map.
• List the steps in the process of building a customer journey map.
• Recognize examples of “moments of truth.”

WHAT’S INCLUDED

• 2 project files
• 3 chapter quizzes
• Access on tablet and phone
• Certificate of completionSee all
• Continuing Education Units available

Course description

If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer’s touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.

📚 Why Choose the Customer Experience: Journey Mapping – Jeannie Walters - $31.00 Original price was: $31.00.$14.00Current price is: $14.00. Course?

The Customer Experience: Journey Mapping – Jeannie Walters - $31.00 Original price was: $31.00.$14.00Current price is: $14.00. course is more than just an online program—it's a transformative learning experience designed to help you reach new heights. Here's why learners from around the world trust WSOLib:

• ✅ Comprehensive and easy-to-follow course content.
• ✅ Practical techniques that you can apply immediately.
• ✅ Lifetime access to all course materials.
• ✅ Learn at your own pace, from anywhere in the world.
• ✅ No hidden fees—one-time payment with full access.

💻 What’s Included in the Customer Experience: Journey Mapping – Jeannie Walters - $31.00 Original price was: $31.00.$14.00Current price is: $14.00. Course?

This course comes with:

• 🎥 High-quality video lessons that guide you step-by-step.
• 📄 Downloadable resources and course materials.
• 🧩 Interactive exercises to enhance your learning experience.
• 📧 Access to customer support for any assistance you need.